TERMS AND CONDITIONS
Please read these terms and conditions carefully before using the site and/or any services provided by Magical Spin Casino.
Magical Spin is operated by Betrust Entertainment B.V. registered address Dr. M.J. Hugenholtzweg Z/N, UTS-Gebouw, Curacao, a company licensed and regulated by the laws of Curacao under the Master Gaming License CeG Curacao eGaming Ltd license number #1668/JAZ. Skrill, NETELLER and Cashlib transactions are processed by Betrust Entertainment B.V..Other transactions are processed by Balthenie Limited registered address Athinon 5, Agios Antonios, P.C.1015, Nicosia, Cyprus
1.2 All Magical Spin products are operated by Betrust Entertainment B.V., a company licensed and regulated by the laws of Curacao under Master Gaming License CeG Curacao eGaming Ltd license number #1668 / JAZ.
1.3 Magical Spin reserves the right to change the general terms and conditions at any time without notice.
2. OPENING A PLAYER ACCOUNT
2.1 Magical Spin only allows one account per IP address (registration account IP address or log in IP address), home address (postal address), bank card, email address ... In case a player wishes to open an account while another account is already created within the same home, IP address... an authorization, by email ([email protected]) must be issued prior to the opening of the second account. If a player wishes to use someone else's credit card to make a deposit, he must receive permission from the finance department before making the deposit and send an authorization from the cardholder of the credit card (authorization, If granted, will expire at the end of the day in question).
In the event that, following a verification (random or not), Magical Spin realizes that one of these rules has been violated, all accounts in question will be blocked without notice and any balance of the balance or any request for withdrawal In progress will be canceled, even if the account (s) have been verified beforehand, the verification of account being just an identity check.
2.2 To register on Magical Spin, the user is required to fill in a form with the following information: first name, last name, date of birth, address, email, telephone number, gender, password.
If, during an account verification, following a request for a first withdrawal or at any time at the sole discretion of Magical Spin, one or more of these data is/are erroneous, Magical Spin reserves the right to close the player account without notice and confiscate the balance of the account in question.
For any modification of the Profile of the Player, a proof will be required. (Eg change of address - proof of residence for the old and new address, change of name - marriage certificate, change of bank details - RIB Statement of Banking Identity). We reserve the right to close any account without notice, in cases where we find evidence of non-compliance or violation of these Terms and Conditions.
The names on the user’s account must match the full legal names present on the user’s legal identity information. Furthermore, credit cards must match the name of the holder with legal identity information or other payment method used to deposit or withdraw funds.
2.3 Registration on Magical Spin is not authorized for residents or citizens of the following countries: USA, Curaçao, Malta, Netherlands, Israel, Cyprus, Spain.
2.4 By registering on Magical Spin, the user hereby declares and warrants that:
- The user is 18-years-old or more.
- The user is not a permanent resident or citizen of Curacao, USA, Netherlands, Israel, Malta, Cyprus, Spain.
- The user is solely and entirely responsible for compliance with laws governing the jurisdiction where the user lives. Internet Gambling may be illegal in the jurisdiction in which the user is located; if so, the user is not authorized to utilize a payment card to complete a transaction. Some jurisdictions have their own regulations for instance (France, Italy, Spain, etc.).
- All personal pieces of information recorded on the user’s account are accurate and truthful.
- The user takes part in bets in the user’s own name and not for commercial use or on behalf of third parties.
- User understands in full the methods, rules, and procedures for taking part in bets as they appear in the Rules and Regulations of bets.
- The user is aware that Users can lose money by making a bet during a game session. The term "game session" means all the activity (bets and winnings) from a deposit until both bonus and/or real balance are zero and without any withdrawal request winnings derived from this deposit.
- The money deposited is not derived from any activity which is illegal.
- User agrees to indemnify and hold harmless Magical Spin, Betrust Entertainment B.V. and its officers, directors, employees, agents, licensors, suppliers and any third party content and service providers to the site from and against all losses, expenses, damages, and costs resulting from his violation of the terms & conditions.
- The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.
2.5 The user should not communicate or give access to his password to anyone. It is the sole and exclusive responsibility of the User to ensure that the login details are protected and kept securely.
2.7 Only one account is allowed per user. If the user opened a different account under his name, Magical Spin reserves the right to close the accounts and ban the user.
2.8 The funds are not transferable from one player account to another. Accounts are not transferable as well. The user should not let any third party play on his account.
2.9 In case the user updates his account information, the user is required to send Magical Spin the updated verification document so we can verify his account.
2.10 We recommend that the user prints out (or saves) all relevant rules, policies and transaction records
3. ACCOUNT VERIFICATION AND ANTI-MONEY LAUNDERING POLICY
3.1 By agreeing to the Terms and conditions, the user authorizes Magical Spin to undertake verification checks as we may require ourselves or may be required by third parties (including regulatory bodies) to confirm the age, identity and contact details to prevent money laundering.
3.2 In order to proceed with a user's identity verification, we require the following documents:
- A copy of a recent utility bill matching the recorded address on the user's account.
- A copy of the ID card or passport with photo.
- A copy of all credit cards used (front and back, hiding the 8 digits in the middle and the security code) or a screenshot or your Skrill / Neteller account or another alternative deposit method.
- The authorization form, from Magical Spin, completed and signed by the user.
3.3 Magical Spin has the right to check and confirm the identity of the user at any time.
3.4 A verification call to the user should be done by Magical Spin to finalize the account validation
3.5 Any attempt to elude the security checks will result in the closure of the account.
4.1 No cash payments are accepted. Only the encrypted methods mentioned on the payment page are accepted on Magical Spin.
4.2 The minimum deposit amount is 10 $/€. The maximum standard deposit is 2,500 $/€.
4.3 Any winnings derived from a deposit that has been refunded (fraud, suspicion of fraud, chargeback, specific request...) is then automatically canceled and the session is considered void.
4.4 Magical Spin reserves the right to subcontract third-party payment processors and/or financial institutions referred to as "Electronic Service Providers" (ESPs), in order to process such financial transactions. Thus for the furtherance of such processing, the user irrevocably authorizes us, as necessary, to instruct such ESPs to handle account deposits and withdraw from his account, and irrevocably agrees that Magical Spin may give such instructions on his behalf. Furthermore, the user agrees to be bound by the Terms and Conditions of each applicable ESP and in the event of a conflict between this Agreement and the ESP's terms and conditions, this Agreement shall prevail.
4.5 The deposit amount needs to be wagered one time before it can be withdrawn. In case of a deposit made by a voucher paid in cash, the player must bet at least 10 times the deposit in order to make a withdrawal.
4.6 Magical Spin does not issue refunds except for in exceptional circumstances. This is solely at Magical Spin's discretion.
4.7 The player may put a daily deposit limit directly through his player account. In this case, the weekly withdrawal limit will be 10 times the amount of the daily deposit limit (capped at 2.500 euros).
5.1 Withdrawals will be paid within 2 business days. For VIP Users, other terms may apply, as agreed with the VIP manager. Payments will priority be sent back to the processor by which deposits were made, if possible. Magical Spin reserves the right to make the final decision through which the payout method the customers receive their payouts.
5.2 The user's account must be verified. All verification documents must have been sent, and approved by our services to process his withdrawal
5.3 About winnings payment, there is a standard up to 2500€ until 5000€ withdrawal limits per week regarding the player's level. For VIP users or unusual and large winnings, other terms may apply, as agreed with the VIP manager.
5.4 If the user makes several withdrawal requests at the same time, the 2 business days period will run from the last request date.
5.5 The minimum amount for a withdrawal request is 50€.
5.6 In the event that the User has taken advantage of a bonus when the player asks for withdrawal of winnings, the amount of the bonus allocated to the deposit which generated the winnings can be deducted from the final payment according to the type of bonus received.
5.7 These restrictions don't apply to progressive jackpot wins.
6. BONUS AND CASHBACK
6.1 The bonus is additional credit that the casino offers to the user. A bonus enables the opportunity for the user to play longer, to bet bigger and therefore improve the chances of potential gains. As such, each bonus carries a mandatory wagering requirement in order to be considered as "completed".
6.2 Magical Spin offers 3 different types of bonus :
Bonus on deposit with a wagering requirement :
This type of bonus on deposit includes wagering requirement to withdraw the real money balance, i.e the user must complete the wagering requirements associated with that bonus to request a withdrawal of his real money balance.
This bonus is cashable.
The wagering requirement amount default of such bonus is 30 times the bonus and deposit amount.
Bonus on deposit without wagering requirement :
This type of bonus is granted to players from "Belgium", "France", "Luxemburg", "Switzerland", "Australia", "United Kingdom", "Canada".
This type of bonus on deposit does not include wagering requirement to withdraw the real money balance
This bonus is not cashable.
Free Bonus :
It’s a no deposit bonus, completely free, usually given as a gift by Magical Spin, as a reward or in gratitude for the loyalty of Users.
This type of bonus is cashable.
The maximum amount of cashable default is 10 times the bonus amount received up to 100€, but for VIP Users, it is up to €250.
The wagering requirement amount of such bonus is 60 times the bonus amount. For VIP the requirement is 35 times.
In order to be eligible to receive any free bonus upon registration the user's phone number must be verified.
Players from Bulgaria, Croatia, Czech Republic, Germany, Finland, Hungary, Poland, can receive a free bonus on registration only after a 25 euros minimum deposit at least.
6.3 Not all games contribute the same percentage of the bonus wagering requirements unless otherwise stated.
6.4 Users can't combine several ongoing bonuses. To be eligible for another bonus it is essential to end first the current bonus.
6.5 If the user chooses and actives by mistake a bonus that the user doesn’t want, it can still be canceled if the user has not yet begun to bet on games.
6.6 If the user cancels an ongoing bonus after starting to play and perform bets, the user automatically runs the risk of seeing any gains made with this bonus be canceled and/or see the real money balance lower than the initial deposit.
If problems are found following a cancellation of a pending bonus, the user is invited to refer directly to an agent or an account manager who will book in each case to compensate or not the user.
6.7 Users cannot receive a free bonus if they have a positive cash balance or a pending withdrawal request.
6.8 Cashback is a real money credit that comes to add to the real money as a promotion of the casino directly on the user's balance.
6.9 Cashback is cashable and has no wagering condition for setting a withdrawal, except for the weekly cashback (granted on Sunday) which includes a maximal withdrawal condition of 10 times the amount of the cashback credited (exceptions can be done for VIP players).
6.10 Users cannot receive a cashback after deposit, if they have a pending withdrawal request or if they took advantage of a bonus on the deposit they made.
6.11 For the full terms and conditions per bonus or promotion, the user is instructed to visit the Terms and Conditions under the promotion section.
6.12 The Casino reserves the right to modify, cancel or refuse any promotion in its sole discretion.
6.13 Any winnings made with Free Spins offered are limited by default to a maximum of € 100 withdrawal, but for VIP players other terms may apply following a common agreement with the account manager.
6.14 Any bonus must be used within 30 days of the award of the bonus. Any bonus money remaining on the account at the end of the 30 days will be canceled.
7. FRAUD BONUS - ABUSIVE BEHAVIOR
7.1 Any user seeking and using tactics to take advantage of the bonus system by using an unusual pattern will be highly monitored. Magical Spin reserves the right to void any winnings derived from abusive behavior. These users are penalizing the regular and fair users of Magical Spin, taking out winnings from them.
7.2 The bet with minimal risk is not allowed to contribute to the promotion, including bonus wagering requirements or the accumulation points. A user who deliberately using a tactic of setting minimum risk to qualify the bonus into real money, are at risk of having their bonuses, cash prizes and any gain canceled. By minimal risk bet, we mean that any bet placed with the clear intention to obtain a high betting volume with minimum risk will be considered abusive to the bonus offer. Example: simultaneous bet on black and red on roulette, or covering the vast majority of the table.
7.3 In case a bonus has been claimed, it is forbidden to practice the "Bonus Hunt" (open all the free spins accumulated on the different games at the same time) after the balance has fallen below €/CAD 0,50.
7.4 All bonuses and promotions are limited to one per person, credit card, IP address and per household. it is forbidden to take advantage of the game's internal promotions with bonus money of winnings derived from promotions/bonuses (discounts granted for the purchase of a pack of scratch cards for example).
7.5 If a bonus has been claimed, the maximum bet allowed is €/CAD 7.5, over the entire game session relating to the deposit having benefited from the bonus (both real/bonus balances). This rule also applies to the free spins or bonus-games a player can buy directly from a game since the amount of the purchase is considered as the amount of the bet.
7.6 If Magical Spin or Betrust Entertainment B.V realizes that a User has violated one of the conditions above or any other terms and condition of this contract, the Casino can opt for one or more of the following :
- Full bonus balance and real money balance cancellation.
- Cancellation of the full game session.
- Retention of the user's winnings obtained in this game session.
- Closing the user's account.
The Casino makes random checks of the gambling behavior of players and performs complete control during a withdrawal request.
THIS SITE HAS BEEN DESIGNED TO PROVIDE EQUITABLE AND NON-BIASED GAMES
The Player can enjoy free games in demo mode without wagering money, or he can log into his account and play in real mode by wagering money.
Players are prohibited from using devices such as robots or other external aid programs (APEs) that distort normal play and give the player an unfair advantage. Players must make their own decisions when playing, without the help of any other information than those obtained in the player's own game.
Players agree that steps may be taken to prevent the use of prohibited programs. These measures may include, but are not limited to, performing checks on the operating system.
Communication errors occur from time to time. Bets are confirmed only when received on our servers. Should there be a break in communication after the player has placed a bet and the bet has been received on the company's servers, it will always be considered valid, regardless of the outcome. The player will be informed that it has been accepted once communication is restored.
If a game is started but fails or produces an inaccurate result due to a game failure and/or management software and/or random number generator, all bets and winnings from that game will be canceled and The balance of the game account will be restored to its original position as it was prior to the start of the game.
If a player disconnects from his session with the Company during an active game, the amount of the bet will be returned to the customer's gaming account, except in cases where the game has already been entered and the winnings transferred to the winning player.
If for any reason the Company incorrectly assigns the balance of your account, it is your responsibility to immediately notify the Company of the error and to reimburse the Company for the unbalanced balance.
In case of malfunction of the software or RNG, the amount of the stake will be returned to the player.
The Company reserves the right to terminate a game at its sole discretion, without cause at any time if there are technical difficulties affecting the game.
The Company's refund policy is to make no refunds to players. However, it remains at the discretion of management to determine whether a refund request for a deposit can be accepted.
Refunds will be made by the same method used for filing once the funds and accounts are audited. A refund may be made seven days after the deposit has been made.
The Company reserves the right to cancel any winnings obtained as a result of a defect in the server or game system or any other malfunction. The player waives all claims and compensation in this regard. Any player who abuses these technical defects will be prosecuted before the competent courts.
8.1 The use of errors, programming bugs, bad behavior of the site code by the player to his advantage, called "bug-using" is prohibited. Each user who finds a bug must report it to the operator or to a site manager. A player using a bug to his advantage will have his account blocked for a period allowing our technical teams to reconstitute the account as it was before the advantage provided by the bug. The same rules apply to players who do not report a bug.
In case of errors, programming bugs, bad behavior of the site code or errors of drafting, any operation carried out being recorded (registration, modification of account, purchase or withdrawal, bet, bet, ...), The operator can return to a state of play corresponding to that existing before the occurrence of errors, programming bugs or bad behavior of the site code (rollback).
If such events occur, they would not confer any special rights on the Player, except to be re-credited with unjustly lost sums, or debited from sums unjustly earned.
Similarly, only the administration of the site can ultimately determine whether a user has taken advantage or attempted to take advantage of an error, a programming bug or a bad behavior of the site code, and to decide whether a return to the existing state before the problem appears is necessary, see if a closure of the account is justified. The user accepts this mode of operation in advance and the decisions that may result.
8.2 Complaints If the Player is not satisfied with our site, customer service or feel that we have not met our expectations, we thank the Player for sending a complaint to [email protected]
9.1 The user can close his account at any time by contacting customer support. The closure of an account may take up to two business days.
9.2 In case of any suspicious activity that might indicate fraud, money laundering, collusion or cheating Magical Spin reserves the right to freeze the account of the user while the period of the investigation. This might result in the definitive closure of the account.
9.3 Magical Spin reserves the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.
9.4 Magical Spin may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account. All contractual obligations previously made to the user will be honored.
9.5 Magical Spin reserves the right to close an inactive account. If the user's account does not record any connection/disconnection for a period of more than six (6) consecutive months ("Sleeping Period"), the account will be considered inactive. Once an account has been deemed inactive, the user is notified by all possible means and tools available and if the user does not withdraw funds from the account within fifteen (15) days of receiving the notification, or if the user still does not contact us, we will be entitled to close the account and proceed with the deduction of 5% of the remaining balance monthly.
9.6 The Refund Policy of the Company is to not affect any refunds. However, it remains at management's discretion to determine whether a refund request for a deposit made should be entertained. Refunds will only be effected through the same deposit method once the origination of funds and account are verified. A refund can take place 7 business days after the deposit was made.
10. CUSTOMER CARE
10.1 Customer support is available everyday 7/7 - except between 1 a.m and 9 a.m (CET) - on live chat, by email or by telephone.
10.2 Spamming, insulting or harassing the customer support agents is prohibited. This may result in the closure of the user's account.
11. COPYRIGHT / TRADEMARK
11.1 Betrust Entertainment B.V. holds directly or under license from third party rights owners the copyright of all the text, images and videos provided on this website. The user must respect those copyright and/or trademarks.
12.1 The original text of the Terms is in English and any interpretation of them will be based on the original English text. If the Terms and Conditions or any documents or notices related to them are translated into any other language, the original English version will prevail.
13. APPLICABLE LAW
13.1 This Agreement, its interpretation, implementation, and the relations that bind the parties are governed by the laws of Curacao.
13.2 Any litigation or claims arising directly or indirectly from this contract will be submitted to the competent court of Curacao which has exclusive jurisdiction.